This Payment & Refund Policy outlines our practices regarding service fees, payment terms, and refunds.
Service Fees
Fees for our landscape services are provided in advance through estimates or project proposals. Each estimate includes a detailed breakdown of work scope and associated costs. Final pricing may vary if project scope changes or unforeseen conditions arise.
Payment Terms
Payment schedules are specified in your service agreement. Typically, a deposit may be required before work begins, with the balance due upon project completion or at milestones as agreed. We accept payments via methods specified on your invoice or work order.
Late Payments
If payment is not received by the due date, we may suspend further work on your project until the outstanding balance is settled. We may also charge a late fee as permitted by law.
Cancellations and Refunds
You may cancel a scheduled service with reasonable notice as outlined in your service agreement. In the event of cancellation, any deposit or advance payment may be refunded, minus costs already incurred for materials or preliminary work. Refunds for completed or partially completed services will be calculated based on the work performed and expenses accrued.
Disputes
If you have any concerns about charges or services rendered, please contact us promptly. We will work in good faith to resolve any issues. Refunds, if any, will be processed using the original payment method.
Changes to This Policy
We may update this Payment & Refund Policy from time to time. Any changes will be posted on this page with an updated date.